Support

Stuck on something? Ask a person.

Questions about your account, your videos and scripts, connected data or billing all reach the FoxCue team. Start with the docs, or send us the details below so the first reply can solve it.

Get help

Three ways in. Pick the fastest.

Most how-to questions are answered in the docs. For anything about your own account, email us.

Read the docs

Guides for setting up your workspace and using FoxCue, from your first source to your first video.

docs.foxcue.com

Email the team

Email is the fastest way to reach us. Write from the address linked to your account so we can find your workspace.

Privacy and data

What we keep, how long we keep it, and how to ask for an export or deletion.

Privacy Policy

Before you write

Send the details. Get one reply, not five.

A few lines of context let us fix the problem on the first reply.

What to include

  • Your company and website.
  • What you were trying to do.
  • What happened instead. Screenshots help.
  • The video title, script name or share link, if it's about a video.

Common questions

How do I get started?+
Join the waitlist. When your spot opens, add your website and help docs, and connect Search Console if you want FoxCue to rank video ideas by your real queries. Search Console is optional.
How do I disconnect Google Search Console or YouTube?+
You can revoke FoxCue's access at any time in your Google account's security settings (myaccount.google.com/permissions). You can also email us and we'll disconnect it and delete the stored data.
How do I ask you to delete or export my data?+
Email us from the address linked to your account and say what you'd like deleted or exported. See our Privacy Policy for what we keep and for how long.
Something in a video or script is wrong. What now?+
Reply with the video or script name and the line that's wrong. Every script claim links to the source passage it came from, so you can trace it and fix it in the script, or ask us to look.
Can I change or cancel my plan?+
Yes. You can change or cancel your plan before your next billing month. See our Terms of Service for details.
Do you offer phone support?+
Not yet. Email is the fastest way to reach us.